Shipping policy

POLICIES FOR SHIPPING AND RETURN

All orders ship from our warehouse in Bronx, New York. We offer FREE standard shipping for all domestic orders.
Shipping times and expedited shipping options are available here.
Delivery times go into effect between 2 business day after you place an
order. Any item on Pre-Order will ship when the new stock is available.
Please contact us for estimated shipping times.

DOMESTIC:

$8 Standard Shipping, 5-8 business days with tracking number.
International Mexico and Canada
Average shipping 6-10 business days. $15 flat rate and $10 for
each additional item.

DOMESTIC SHIPPING:

We offer $8 standard shipping for all domestic orders. Expedited shipping options and rates are in the chart, below.
These rates do not apply to wholesale orders. Shipping fees are non-refundable in the event of a return. All domestic orders normally ship with a tracking confirmation number.

DOMESTIC RATES

SHIPPING METHOD SHIPPING FEE ORDER PLACE ORDER DELIVERED
STANDARD $8- 5 to 8 business days *

EXPEDITE $5 First Item Before 2pm PST
Monday through Thursday 2 to 3 business days * $3 Each Add. Item

EXPRESS $50 First Item Before 2pm PST
Monday through Thursday 1 to 2 business days * $20 Each Add. Item

* Delivery times go into effect the business day after you place an
order. † Hawaii, Alaska, US Territories and Military APO/FPO addresses
will be only shipped via USPS (Priority if weight is above 1 lbs. and
First Class if weight below 1 lbs.) regardless of the Shipping
Method. We cannot expedite to these addresses.

All orders ship from our warehouse in Bronx, NY. If you are in a rush and need to receive your order by a specific date, please feel free to contact our Customer Service team or purchase expedited shipping (domestic only). You will receive a shipping confirmation e-mail with the tracking number once your order has been fulfilled.

Please allow at least 24 hours for the tracking information to updated before reviewing your orders tracking status.

Once an order is received by the postal carrier and no longer in the possession of Numa by Spanians , it is under the care and liability of the carrier to deliver the item. Each individual order is packed and leaves the warehouse in a new shipment box. We cannot take responsibility for items lost or stolen after a package is confirmed as delivered by tracking, and will not refund a lost or
stolen item. We encourage customers who find that their tracking status is DELIVERED; yet they have not received their package and/or believe it to be lost or stolen, to follow up with a claim through the carrier and speak to their local delivery personnel to gather as much information as possible. We are happy to provide whatever information is needed to assist with opening a claim.

UNDELIVERED PACKAGE

It is the customer responsibility to review and confirm their shipping address. We do not edit any shipping address unless directly requested by the customer who placed the order. Packages returned to our warehouse due to an incorrect address will be subject to fees to cover processing and shipping costs whether the package is reshipped or refunded.
Once a package leaves our warehouse we cannot edit, update, or cancel the shipping label. Shipping address changes must be sent in before the order has shipped. If an order has been delivered to an address that a customer no longer resides at, it is the customers responsibility to locate and retrieve the package.