POLICIES
POLICIES FOR SHIPPING AND RETURN
All orders ship from our warehouse in Bronx, New York. We offer FREE standard shipping for all domestic orders.
Shipping times and expedited shipping options are available here.
Delivery times go into effect between 2 business day after you place an
order. Any item on Pre-Order will ship when the new stock is available.
Please contact us for estimated shipping times.
DOMESTIC:
FREE Standard Shipping, 5-8 business days with tracking number.
International Mexico and Canada
Average shipping 6-10 business days. $15 flat rate and $10 for
each additional item.
DOMESTIC SHIPPING:
We offer FREE standard shipping for all domestic orders. Expedited shipping options and rates are in the chart, below.
These rates do not apply to wholesale orders. Shipping fees are non-refundable in the event of a return. All domestic orders normally ship with a tracking confirmation number.
DOMESTIC RATES
SHIPPING METHOD SHIPPING FEE ORDER PLACE ORDER DELIVERED
STANDARD FREE - 5 to 8 business days *
EXPEDITE $5 First Item Before 2pm PST
Monday through Thursday 2 to 3 business days * $3 Each Add. Item
EXPRESS $50 First Item Before 2pm PST
Monday through Thursday 1 to 2 business days * $20 Each Add. Item
* Delivery times go into effect the business day after you place an
order. † Hawaii, Alaska, US Territories and Military APO/FPO addresses
will be only shipped via USPS (Priority if weight is above 1 lbs. and
First Class if weight below 1 lbs.) regardless of the Shipping
Method. We cannot expedite to these addresses.
All orders ship from our warehouse in Bronx, NY. If you are in a rush and need to receive your order by a specific date, please feel free to contact our Customer Service team or purchase expedited shipping (domestic only). You will receive a shipping confirmation e-mail with the tracking number once your order has been fulfilled.
Please allow at least 24 hours for the tracking information to updated before reviewing your orders tracking status.
Once an order is received by the postal carrier and no longer in the possession of Numa by Spanians , it is under the care and liability of the carrier to deliver the item. Each individual order is packed and leaves the warehouse in a new shipment box. We cannot take responsibility for items lost or stolen after a package is confirmed as delivered by tracking, and will not refund a lost or
stolen item. We encourage customers who find that their tracking status is DELIVERED; yet they have not received their package and/or believe it to be lost or stolen, to follow up with a claim through the carrier and speak to their local delivery personnel to gather as much information as possible. We are happy to provide whatever information is needed to assist with opening a claim.
UNDELIVERED PACKAGE
It is the customer responsibility to review and confirm their shipping address. We do not edit any shipping address unless directly requested by the customer who placed the order. Packages returned to our warehouse due to an incorrect address will be subject to fees to cover processing and shipping costs whether the package is reshipped or refunded.
Once a package leaves our warehouse we cannot edit, update, or cancel the shipping label. Shipping address changes must be sent in before the order has shipped. If an order has been delivered to an address that a customer no longer resides at, it is the customers responsibility to locate and retrieve the package.
RETURN PROCESS
If you are not satisfied with your purchase from Numa by Spanians, you can return your unused item for a refund if it arrives back to our warehouse within 30 days from the Shipping Date. Outlet items are final sale and are not eligible for return.
To return an item, go to contact form. Enter in your order number and email accordingly and choose which item you would like to return and follow the instructions. Once your return request has been approved you will receive two
emails, one with a free pre-paid return label and one with a return
authorization number (RA #) and instructions.
There is an $ 8 restocking fee per item on all returns, except on returns that opt for store credit where the $ 8 restocking fee is waived. Store credit is non-refundable and never expires. We only accept returns that have been initiated and processed through the Returns Tools. Merchandise must be returned in original condition. Returns received in worn or damaged condition cannot be accepted for a refund. We reserve the right to deny or refuse any return based on the products' condition.
Fees may apply. It may take 4 to 5 days for your returned merchandise to reach
our warehouse and we encourage customers to follow their returns, tracking number. Once your order is received at our warehouse it will be inspected by personnel (usually within 72 business hours of receipt).
PLEASE NOTE THE FOLLOWING WHILE RETURNING YOUR ORDER:
Returns must be received within 30 days of your shipping date.
Return requests and returns are processed during business hours, Monday-Friday. All items must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment must be returned in the original shipment box or other protective parcel.
Outlet items cannot be returned.
If you return an order that was placed at a discounted price, you will be refunded the amount paid. We will not re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.
We encourage you to check tracking often. If you have any concern on the whereabouts of your package, please contact us.
If you decide to make a return and order another size, please deposit the pair in its box in the way we have drawn below. That will make them return in perfect condition. They should be creating a 69.
Thanks for making it possible and trust in our brand.
EXCHANGES
We do not offer exchanges. The easiest way to swap your shoes
for a different pair is by returning for store credit and using that
credit to re-order a new pair. Store credit is issued via email after
your return has been received and inspected at our facility. We
cannot retroactively apply store credit.
REFUNDS
Regular refunds are issued to the original payment method (Visa, MasterCard, PayPal, Gift Card, Store Credit, etc). Credit card refunds may take 3-7 business days to post into the account. Store Credit refunds will be sent as a code inside of the email. If the original payment method is unavailable or cancelled, the return balance will be issued as store credit.
Original shipping fees, including Shipping Insurance, and our restocking fee(s) are nonrefundable.
ORDER CANCELLATIONS:
Our team is so quick, we have packages flying out the door! When you submit an order, we are unable to cancel or modify it. However, if your order is eligible for a return, send it on over!
CANCELLATIONS FEES
A $ 0.30 cancellation fee will apply on all cancelled orders in case we are able to cancel your order upon your request. There is an additional 4.9% cancellation fee of your total on all orders that are cancelled and placed via After pay.
LOST OR STOLEN PACKAGES
It is the customers responsibility to review the shipping information before checking out and use a safe, secure destination for their package. If a package is lost during transit and Shipping Insurance was purchased at checkout, please email info@numabyspanians.com to initiate a claim. Numa by Spanians not refund or replace any order that was uninsured or whose claim was denied.
RETURNED PACKAGE
Any package that arrives back to our warehouse will be processed as a regular return. This includes packages that are refused, returned to sender or undeliverable. Regular returns are subject to restocking fees and standard processing times.
DEFECTIVE ITEM CLAIMS
We assess defective item claims on a case-by-case basis. Please email us at info@numabyspanians.com with following information:
Order number
The email address used to place the order.
Item size, color and style.
Pictures of the defective shoe.